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Here are a fews of my works. I'm happy to discuss more about my experience, send me an email at thaitruonglam@gmail.com
Reduce order cancellation rate at Order due to wrong delivery location
June 1, 2021
Reduce order cancellation rate at Order due to wrong delivery location
We aim to provide better experience by reduce the rate of correcting the delivery location address
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Revamping the Registration and Onboarding flow without UX research and User Testing
March 22, 2022
Revamping the Registration and Onboarding flow without UX research and User Testing
Using Heuristic review and Competitor analysis to resolve a problem at BAEMIN registration and onboarding flow
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Elevating Service Design at The Coffee House by improving Experience at different touch points of the service
October 1, 2020
Elevating Service Design at The Coffee House by improving Experience at different touch points of the service
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Vietinbank iPay Lifestyle
September 7, 2019
Vietinbank iPay Lifestyle Revamp
Leading the UX and product design process, manage a team of 5 designers contributing to this project, from hand-crafting icons to prototyping and screens by screens designing.
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Consulting: Research Methods for an E-commerce platform
September 7, 2019
Consulting: Research Methods for an E-commerce platform
In this project I and the team at Aleph provided the Research Method for an C2C E-commerce Platform in Vietnam. We also helped them to conduct, guide the process
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