Works

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Here are a fews of my works. I'm happy to discuss more about my experience, send me an email at thaitruonglam@gmail.com

June 1, 2021

Reduce order cancellation rate at Order due to wrong delivery location

We aim to provide better experience by reduce the rate of correcting the delivery location address

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March 22, 2022

Revamping the Registration and Onboarding flow without UX research and User Testing

Using Heuristic review and Competitor analysis to resolve a problem at BAEMIN registration and onboarding flow

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October 1, 2020

Elevating Service Design at The Coffee House by improving Experience at different touch points of the service

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September 7, 2019

Vietinbank iPay Lifestyle Revamp

Leading the UX and product design process, manage a team of 5 designers contributing to this project, from hand-crafting icons to prototyping and screens by screens designing.

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September 7, 2019

Consulting: Research Methods for an E-commerce platform

In this project I and the team at Aleph provided the Research Method for an C2C E-commerce Platform in Vietnam. We also helped them to conduct, guide the process

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